FAQs / Terms & Conditions
Here are some of the questions we are most frequently asked, as well as our terms & conditions which you may wish to read before making your purchase with us. If you can’t see the information you are looking for, simply get in touch and we will be happy to assist you however we can.
Q. What is ‘Holi’ powder and how do I use it?
A. Our powders originate from the Indian festival of Holi (pronounced ‘holy’ or ‘hole-e’). Also known as the Festival Of Colours, Holi is a joyful event where people from all walks of life and social status join together in celebration of life and colour. The powders are incredibly easy to use which is part of their appeal as people of many ages and ability are able to join in; it’s as simple as opening a bag and shaking it or grabbing a handful to throw!
Q. Does your product stain clothes/skin etc.?
A. This is by far one of the most frequent questions we are asked! Our powder will certainly wash out of your hair and skin, so there is no need to worry about looking like a smurf the next day! We have found that clothes generally do not stain after washing but we cannot guarantee this for your particular garments and so we recommend that you wear old or cheap clothing. It may take more than one wash if you are particularly colourful!
Q. Is your product safe?
A. Understandably this is also a frequent question. All of the raw materials used in production of our powder are approved for cosmetic uses and have passed relevant safety testing. Whilst the powder is of course not for consumption our products are not toxic to humans, animals or the environment and are also biodegradable. Wearing a fun wig to keep hair clean and some colourful shades or a a mask to avoid excessive direct contact with the eyes or inhalation which may cause irritation are options which are recommended.
Q. How much powder do I need?
A. We generally recommend a guideline of at least 3 bags per person involved, though obviously the more bags you throw the longer the fun lasts and the more colourful everyone will end up!
Q. How do I clean up afterwards?
A. Colour on grass, pavements or roads will wash away when it rains, alternatively you can use a hose and in case of a lot of build up use a brush first. It’s as simple as that!
Q. How is my order sent?
A. Smaller packages of up to 2kg total weight are sent via Royal Mail and larger orders are sent via 24-48 hour courier services which also require a signature upon delivery. Although we dispatch as quickly as possible and aim to send your order 1 working day from your purchase date, if you require your goods urgently please contact us prior to purchase.
Q. How is my payment processed?
A. Your payment details for purchases made from within this site are securely processed via PayPal, one of the worlds largest and most secure payment gateways. We do not store credit card details nor do we share customer details with any 3rd parties.
Q. Can I cancel or return my order?
A. We aim to process and dispatch orders as soon as possible, so if you have made an error or wish to cancel please notify us immediately. You must notify us no later than 14 days from the date of delivery if you wish to return your purchase. Returns should be sent to the address listed on our ‘Contact Us’ page and we recommend using a trackable postage method along with obtaining proof of postage. Costs related to returns are the buyers responsibility excluding cases of incorrect products sent. Returns of powder products will only be accepted in resalable conditions and so must remain unopened, as due to the nature of our powders we cannot accept or refund packages which may have been tampered with.